collaborating and working with senior management), Actively maintains the Knowledge Library materials, Plays a key role in facilitating data management and drives data quality to achieve regional and global dataset, Actively participates in regional / global change control board to discuss changes, and/or to explain and justify changes/enhancements, wherever required, Monitors and provides instructions / training to tier-1 teams with the objective of tier-1 being able to independently resolve basic user issues, Learns the capabilities and limitations of the software to properly and creatively utilize features to meet countries needs, Prepares and/or reviews change requests, development documents, test scripts and performs system tests, where required, Collaborates with technical specialists to ensure the functional specifications identified have been met through development, Takes responsibility for any ad-hoc tasks / projects assigned, Willing to work extended hours when necessary as well as for purpose of occasional on-call availability, Willing to work permanent or rotating shift hours to support APAC and EMEA businesses, Minimum of 2 years experience in application and functional analysis support, Experience with any HR related applications such as learning, e-recruitment, non-employee, talent and performance management systems, Experience writing database queries in SQL is a plus, Strong techno-functional knowledge and experience in PeopleSoft HRMS is a plus, Strong knowledge of HR business processes is also required, Responsible for the creation/maintenance/closing of customer accounts: sold to/ship tos information in our database including setup of allowances/discounts in conjunction with the executed vendor agreements to avoid unnecessary payment issues, chargebacks and/or violations for all customers, Create & maintain customer discount allowances as per direction from sales or newly executed vendor agreements, Create and maintain country, consolidation, and sales person codes in Nine West Database, Maintenance of new accounts in OCR (Optical Character Recognition). Maintain quality food service environment in a high volume full service restaurant. 5 years minimum experience in insurance, accounting, account/relationship management, or lead/supervisory level experience required. Performed variance analysis of income statement overheads and balance sheet reconciliation. Perform as lead engineer supporting OD, OS X/Server utilizing, ARD, and Shell scripting. In charged of running payroll company-wide on a semi-monthly basis, then integrating with our accounting team to ensure all payments are being made accurately and on time. Ensuring all related activities (setting up / closure) of account is completed, Provide (required) documents and/or information to HR and Finance on changes (ie, contractual terms, contract renewal, rates etc) on a timely basis, Arrange for flowers/fruit baskets/wreaths/condolences for affected employee and/or (sub)contractor as instructed by the business, Attend to ISO audits on (sub)contractors related areas, Cross-trained to other departments and take over as needed, Support in all ac-hoc duties whenever required, Builds, cultivates, and maintains long term relationships across multiple teams and business partners, Identifies opportunities to improve internal team processes or supported business's processes, products, or services, Supports the achievement of the Technology organization and corporate strategy; practices alignment to achieve the common purpose; demonstrates the focus on affordability, innovation and extraordinary customer service, Understands and can articulate how team work processes provide a line of sight to the customer, Create high-level technical designs for moderate complexity projects and difficult maintenance efforts by analyzing and tracing designs to requirements (business, functional, and nonfunctional) and systems architecture; create design documents and maintain design artifacts, Identify systems and technical constraints, potential technology risks, and document possible mitigation strategies for moderate complexity projects, Participate in design reviews, application design impacts between concurrent releases, and technical walkthroughs, Provide technical input from team into architectural assessments; support architectural assessments; assist in enforcing architectural adherence for technologies within the team, Validate code to designs and requirements for moderate complexity projects; conducts code walkthroughs, inspections, and reviews, Understand and comply with the application and portfolio roadmap; participate in the execution of the roadmap to include the addition/replacement/retirement of applications; monitor the technical progress of the project, Understand estimating process and help validate accuracy; help identify critical path across project teams, Develop and/or confirm detailed estimates for moderate complexity projects; monitors, documents and communicates the technical progress of the project, Facilitate the resolution of complex system deficiencies with the design team and project management; supports the business in researching technical questions, Plan, conduct, and review module and integration testing for moderate complexity projects; analyze, validate, and consult on the content of functional test conditions for moderate complexity applications, projects, etc, Conduct design reviews and monitor application design impacts between concurrent releases, Prepare the staging and development of complex test environments and conditions, Consult on the content of functional test conditions for assigned applications, projects, etc. Administration, administer baseline checks and ensure gaps are captured in the baseline file and the required data in HRMS is updated including Mid-year and Year-end comp. Supported tape library and tape operations, Monitored 18 Commercial and RDC LPARS on Confidential Mainframe Z/OS, Monitored CA-7 IMS and UNIX to ensure batch production jobs are processed, Performed IPLs on the HMC using the Sysplex Coupling Facility, Monitored RMF, ARM, SMF and WLM; worked with Transactions and Files on IMS, CICS, DB2, Maintained strong technical understanding of all hardware and software, Installed Change Controls using CICS and DB2 to assure operation of Assembly Plants, Worked with TSO, ISPF, Omegamon, and Compulert, Implemented JCL, Proc and Parm changes for appropriate updating and abend resolutions and moved program changes into production upon authorization, Assisted 3rd level support in fixing problems concerning the Assembly Plants, Monitored system activity using Tivoli Netview, Implemented changes to servers using Server Time Protocol (STP) Allocated and applied updates to DHCP; Build scopes in DHCP, Updated IP addresses and static IP addresses through Netman, Monitored Magic Line ATM banking system operations, Monitored online, batch and test systems for EFT processing switches, Processed nightly batches for banking systems honoring Magic Line, Managed nightly transmissions of banking institutions, Monitored communication lines and escalated issues the Telecommunications Analyst, Monitored and controlled communication lines and attached peripherals, Monitored and troubleshoot mainframe issues, Monitored online batch processing of Confidential 3090 series processors, Maintained and mounted tapes for production, Produced reports for the Vice President and Managing Partners, Performed daily TMS while scratched and cleaned reports, Provided weekly maintenance on disc packs, Operated report preparation peripherals, i.e. This would include, Managing local requests relating to changes &/or new PORTIA reports, including both the ability to develop PORTIA reporting through the Report Writer tool, and/or coordination with the wider GBOS PORTIA team for complex reports and/or changes to the batch environment, Handling PORTIA queries from local offices relating to reports and calculations, Acting as the on-site POC for open PORTIA defects or work requests, liaising with the NA PORTIA team, Providing onsite SME support for the SS&C Recon application, covering application configuration, match rule enhancement and testing, custodian onboarding activities, and liaison with the wider AMS Recon team, Providing onsite SME support for the Client Reporting application suite, supporting the production of monthly and quarterly client reports and coordinating with the AMS CR team, Be the point of contact for coordinating GPAO queries relating to other applications, including, Assisting with Bloomberg (BBG) connectivity and other general BBG system queries, Coordinating issues relating to Sharepoint, Handling queries relating to the various Decision Support applications such as UNITY, POINT and Factset, Assist with Access Management activities, including both the day-to-day ID requests for new users or terminations within GPAO, and coordinating larger scale access management activities associated with new applications & the setup of any additional GPAO locations, Ensure all necessary IT documentation is maintained including requirements documents, control procedures, support and procedure manuals, Ensure compliance with the IT control procedures and processes, Other Duties and Responsibilities assigned by the immediate manager, 3+ years of hands-on experience as a business analyst and/or production support representative for Fixed Income/Equities/Investment activity, Direct involvement in investigation and resolution of application issues (business or system), Working knowledge of life cycle management and service level management, University degree in a technical area preferred, Significant experience and expertise in supporting one of more of the key GBOS applications, An organized and structured approach to solving problems, Good verbal communication and influencing skills, Clear, concise and organized written communication skills, A self-starter mentality with the confidence to drive issues through to completion, Ability to work under pressure and to aggressive deadlines, Ability to work independently as well as part of a team in a fast-paced international business environment, Demonstrated superior flexibility in the face of ambiguous situations, shifting demands and challenging work environments, Lead staff of 9 exempt professionals in New Albany and Phoenix, responsible for the operational support of the Discover Global Network Merchant portfolio, Drive staff to enable merchants, grow Merchant awareness and improve overall merchant acceptance quality of all applicable Discover Global Network card products and form factors, Be a key partner to ensure operational success of all applicable initiatives impacting DNG acquired Merchants, Ensure Merchant compliance to Bi Annual Network releases, Monitor and document Vendors performance, including adherence to service level agreements and compliance with laws and regulations. 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